MindMetrix Refund Policy

At MindMetrix, we strive to provide high-quality online assessments and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary.

MindMetrix is an online service. This refund policy outlines the terms and conditions under which refunds will be granted for our assessment product.

You need a computer with internet access to use our service and to view your generated report. Throughout our website, we provide detailed information regarding the assessment process and what you can expect or may experience from our service. Please review this information prior to purchasing. Your placement of an order from MindMetrix constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order.

Our refund policy is applicable to all customers who have purchased our online assessment product directly from our website. To be eligible for a refund, customers must request the refund within 30 days from the date of purchase.

Grounds for Refund:

Technical Issues: If the online assessment is inaccessible or experiences significant technical difficulties that prevent the customer from completing the assessment, a refund may be granted upon verification of the issue by our support team.

Dissatisfaction with Product: If the customer is dissatisfied with the online assessment product, they may submit a refund request, including a rationale for the request, which will be subject to review and approval by our team.

Refund requests will not be issued in the following circumstances:

  1. Customer did not read terms of use or familiarize themselves with information provided on MindMetrix website prior to registration

  2. Customer received unexpected or surprising results from their assessment

  3. Customer was unable to use MindMetrix report to achieve a specific outcome

Unauthorized Usage:

Refunds will not be provided if our investigation determines that the customer has engaged in unauthorized or fraudulent usage of the assessment or violated our terms of service.

Change of Mind: Refunds will not be granted solely based on a change of mind or personal circumstances unrelated to the quality or functionality of the online assessment product.

Refund Process: To request a refund, submit a refund request to support@mindmetrix.com, providing relevant details such as the order number, date of purchase, and reason for the refund. Our support team will review the refund request, and may request additional information or clarification if necessary. Once the refund request is approved, we will initiate the refund within 10 business days. The refunded amount will be returned to the original payment method used during the purchase. The processing time for the refund may vary depending on the payment provider and is beyond our control.

Modifications to the Refund Policy: We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is the customer's responsibility to review this policy periodically to stay informed about any changes.