Customer Case Study: Eing Mental Health Care

Building Confidence in Patient Care with MindMetrix

Eing Mental Health Care, led by a psychiatric mental health nurse practitioner, provides telehealth services across Kentucky, with plans to expand into Ohio. The practice is dedicated to making high-quality, accessible mental health care available virtually. To strengthen diagnostic accuracy and improve patient confidence, the provider turned to MindMetrix.

Challenges

Before MindMetrix, the practice relied on objective testing, which they found time-consuming and limited to ADHD, alongside a patchwork of screening tools and intake interviews. This common approach left gaps that risked missed diagnoses and created uncertainty at the outset of care. Without a comprehensive tool, the provider struggled to deliver the clarity patients needed and the validation that builds strong therapeutic rapport.

"MindMetrix gives me an edge over anyone not utilizing it. It doesn’t get any easier than this."

Solution

The provider first encountered MindMetrix through a former employer and knew it would be essential when starting her own practice. She chose MindMetrix for its ability to combine DSM-5 criteria, validated screening tools, and common mental health symptoms into a single, user-friendly digital test. By sending the assessment before intake, she could arrive at sessions with flagged concerns already in hand, allowing her to hone in quickly, confirming diagnoses that might otherwise take weeks. As she put it:

“I am a big advocate of staying current with any tools that aid in helping me deliver excellent care that my patients deserve. The tipping point for me was realizing how invaluable this tool truly is.”

Implementation & Experience

Onboarding with MindMetrix was seamless. The provider was struck by how convenient the tool was to integrate into daily practice, and that it made documentation nearly effortless. 

“I literally fill in a few boxes then copy and paste a very thorough explanation of the assessment.”

Equally impactful was the support from the MindMetrix team. Every question was met with timely, attentive responses, creating the impression of a partner who genuinely cares about both providers and patients.

“This team has gone above and beyond what most companies would do to help. I couldn’t be more impressed or brag about them enough.”

Impact

Since adopting MindMetrix, the provider no longer worries about missing critical details in patient assessments. More importantly, she has witnessed a shift in her patients’ outlook: They finally feel validated and hopeful after years of uncertainty. 

“My favorite change is seeing the hope and confidence expressed by my patients when they feel like they are finally getting the validation and answers they have been searching for.”

One patient, long treated only for anxiety and depression, was correctly identified with OCD through MindMetrix, unlocking the right treatment plan and restoring the confidence needed to continue care. Stories like this have become common in the practice: Patients arrive after seeing multiple providers and report feeling unheard. With MindMetrix, they leave with a renewed sense of trust, excitement, and hope for lasting improvement.

Note: This story was shared voluntarily. No payment or incentives were offered: Their words reflect their genuine experience with MindMetrix.